Familia y Medio Ambiente OPDF

Gross Loan Portfolio USD, 2010: 12.2 million

Number of active borrowers 2010: 13,380

Average loan balance per borrower USD, 2010: 914.7

Deposits USD, 2010: 3.6 million

Assets USD, 2010: 14.8 million

Number of depositors 2010: —

Mission:

CONTRIBUIMOS AL DESARROLLO DE HONDURAS BRINDANDO OPORTUNIDAD SERVICIOS FINANCIEROS A DIVERSOS SECTORES DE LA SOCIEDAD, TRABAJANDO CON CRITERIOS COMPETITIVOS Y EFICIENTES, BUSCANDO LA SOSTENIBILIDAD INSTITUCIONAL
CONTRIBUIMOS AL DESARROLLO DE HONDURAS BRINDANDO OPORTUNIDAD SERVICIOS ... Read more

Background and Main Challenges:

GARANTIA DE FUENTES DE FINANCIAMIENTO,BUEN COMPORTAMIENTO DE PAGO Y AMPLIAR LAS LINEAS DE FINANCIAMIENTO,ADECUACION DE LAS CONDICIONES CREDITIACIAS Y FLEXIBILIDAD DE POLITICAS,SATISFACCION DE CLIENTES, APOYO DE LA JUNTA DIRECTIVA,RETECCION DEL PERSONAL EN TODOS SUS NIVELES,PROCESO PROGRAMADO DE ... Read more

Address:

Barrio el centro, una cuadra al este del parque central flores

Juticalpa

Olancho

Honduras

Phone:

(504) 785-1258

Fax:

(504) 785-1381

Email:

fama [at] metro-red [dot] hn

Main Funding Sources:

Grants

Loans

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Training and Consulting

Fund Transfer Services

Services Provided:

Other

Looking for (Investment Types):

Loans in Local Currency

Donations

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1990

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Loans for agriculture
Housing loans
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Counseling/legal services for female victims of violence
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use