Fundacion de Asistencia para la Pequeña Empresa

Gross Loan Portfolio USD, 2010: 658,124.3

Number of active borrowers 2010: 3,351

Average loan balance per borrower USD, 2010: 196.4

Deposits USD, 2010: 0.0

Assets USD, 2010: 864,160.9

Number of depositors 2010: 0

Mission:

Promovemos el desarrollo integral de las personas de la micro y pequeña empresa y sus comunidades, proporcionandoles servicios financieros, capacitacion y orientacion Crsitiana a traves de una esmerada atencion personalizada.

Background and Main Challenges:

Fape tiene 25 años de estar en el sector de microfinanzas atendiendo tres regiones principales que son Sacatepequez, Chimaltenango y Villa Nueva. Los principales desafios es continuar con un alto grado de profundizacion y lograr un crecimiento de un 38% para el 2012. Cubrir a todos los socios de ... Read more

Address:

11 Avenida 3-16 Residenciales Santa Mónica Zona 2

Guatemala City

Guatemala

1057

Guatemala

Phone:

(502) 2250-7800

Fax:

(502) 2439 1113

Email:

fape [at] c-net [dot] gt

Website:

www.fundacionfape.org

Main Funding Sources:

Grants

Shareholder Capital

Products and Services:

Loans

Insurance

Services Provided:

Health

Education

Looking for (Investment Types):

Loans in Local Currency

Capacity-Building Grants

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1986

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	1
Clients living in urban areas	2
+ Development goals (ranked by importance)
Poverty reduction	1
Employment generation	2
Increased access to financial services	3
Gender equality and women's empowerment	4
Health improvement	5
Housing	6
Water and sanitation	7
Development of start-up enterprises	8
Growth of existing businesses	9
Youth opportunities	10
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
SME loans
Housing loans
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
Seguro de accidente y de invalidez
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
Basic health/nutrition education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Seguro de vida
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Per capita household expenditure
Per capita household income