Fundación Dominicana de Desarrollo

Mission:

Catalizar el desarrollo de la Republica Dominicana

Background and Main Challenges:

Mejorar la eficiencia operativa, a fin de alcanzar niveles comparables a los lideres del sector.

Address:

Mercedes 4, Zona Colonial

Santo Domingo

857

Dominican Republic

Phone:

(809) 338-8101

Fax:

(809) 686-0430

Email:

info [at] fdd [dot] org [dot] do

Website:

www.fdd.org.do

Products and Services:

Préstamos

Capacitación y consultoría

Seguros

Looking for (Investment Types):

Préstamos en moneda local

Donaciones

Donaciones para crear capacidad

Date established:

Jan 1 1962

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
	1
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Employment generation	3
Growth of existing businesses	4
Youth opportunities	5
Housing	6
Children's schooling	7
+ Poverty targets
Low income clients
+ Governance
Has trained members of its board on social performance management	Unknown
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Business development services

+ Education services offered
+ Health services offered
+ Women's empowerment services offered

+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality

+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Incofin - Rural Impulse Fund	Funding
REDCAMIF	Network Affiliation

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Social Performance Profile

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