Fundación Internacional para la Asistencia Comunitaria de Guatemala

Gross Loan Portfolio USD, 2010: 1.5 million

Number of active borrowers 2010: 8,802

Average loan balance per borrower USD, 2010: 170.3

Deposits USD, 2010: 0.0

Assets USD, 2010: 2.5 million

Number of depositors 2010: 0

Mission:

Propocionar crédito oportuno a la mujer de escasos recursos tanto en área urbana como rural, y educarla en el hábito del ahorro, para contribuir al mejoramiento de su calidad de vida y por el ende el de su familia.

Background and Main Challenges:

El crecimiento en clientes, superar la calidad de trabajo realizado y la innovacion de crédito de vivienda.

Address:

17 calle A 18-53 zona 10

Guatemala

Phone:

(502) 2363-0153

Fax:

(502) 2367-0177

Email:

fiacg [at] intelnet [dot] net [dot] gt

Website:

www.fiacg.org

Main Funding Sources:

Loans

Products and Services:

Loans

Looking for (Investment Types):

Loans in Local Currency

Loans in US$

Date established:

Jan 1 1989

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Housing loans
Prestamos genéricos
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use