FINCA Armenia

Gross Loan Portfolio USD, 2010: 25.1 million

Number of active borrowers 2010: 38,006

Average loan balance per borrower USD, 2010: 659.4

Deposits USD, 2010: 0.0

Assets USD, 2010: 27.8 million

Number of depositors 2010: 0

Mission:

To provide financial services to the world's lowest-income entrepreneurs so they can create jobs, build assets and improve their standard of living.

Address:

Agatangeghos Street, 2a

Yerevan

0023

Armenia

Phone:

+374-10-54-55-31

Fax:

+374-10-58-48-63

Email:

aram [at] finca [dot] am

Website:

www.finca.am

Main Funding Sources:

Loans

Products and Services:

Loans

Looking for (Investment Types):

Loans in Local Currency

Donations

Capacity Building Grants

Equity investments

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Feb 1 1999

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
SME loans
Loans for agriculture
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use
Per capita household expenditure
Per capita household income
Housing index
Food security index
Own proxy poverty index
Multiple standard of living measures

Partnerships

Current
Name	Relationship
FINCA International	Network Affiliation
Incofin Fund	Funding
MFC	Network Affiliation
Oikocredit	Funding
Triodos-Doen Foundation	Funding

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