Fundación Integral Comunitaria, A.C. - FINCA México

Gross Loan Portfolio USD, 2010: 37.4 million

Number of active borrowers 2010: 122,614

Average loan balance per borrower USD, 2010: 304.8

Deposits USD, 2010: 0.0

Assets USD, 2010: 44.2 million

Number of depositors 2010: 0

Mission:

Contribute to improving the quality of life of people with scarce economic resources, especially women, through the wide range of excellent financial services and non-financial, to start or develop their productive activities mainly.

Background and Main Challenges:

FINCA was founded in Mexico in 1989. by the increase of women as heads of households, in which the mother is the sole support for their children; .the Main Challenges : is to reach 180,000 customers by the year 2009 and 200,000 customers by the year 2010

Address:

Calle Díaz Ordaz No. 12, Col. Cantarranas

Cuernavaca

Morelos

62050

Mexico

Phone:

52 777 362 1070

Fax:

52 777 362 1084

Email:

lcamacho [at] fincamexico [dot] org

Website:

www.fincamexico.org

Products and Services:

Loans

Insurance

Products:

VillageBanking loans and Individual loans

Date established:

Jan 1 1989

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Hombres, mayores de edad con una actividad económica	2
Clients living in rural areas	3
Clients living in urban areas	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Fortalecimiento a la creación de activos productivos	3
Growth of existing businesses	4
Development of start-up enterprises	5
+ Poverty targets
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Para atender las necesidades de financiamiento de los clientes de más bajos ingresos, el producto de Crédito Comunal ofrece préstamos desde MXN $1,000.00 (US $85.00).
+ Social responsibility to clients
+ Client protection principles in use
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
Cumplimiento a las políticas de crédito.
+ Social responsibility to the environment
+ Poverty measurement tools in use