FUNDACIÓN DELAMUJER

Gross Loan Portfolio USD, 2010: 150.7 million

Number of active borrowers 2010: 187,636

Average loan balance per borrower USD, 2010: 803.1

Deposits USD, 2010: 0.0

Assets USD, 2010: 167.6 million

Number of depositors 2010: 0

Mission:

Our work is to distinguish ourselves from the competition y differentiate ourselves in the market to secure the loyalty and permanence of our clients. Consequently, our mission is to generate confidence and loyalty for our internal and external clients - the latter preferably being lower income ... Read more

Background and Main Challenges:

Participar en las reformas legales para facilitar la regulación de las instituciones microfinancieras y el desarrollo adecuado de la industria microfinanciera; introducir nuevas tecnologias que minimice el costo y establecer alianzas estratégicas que permitan soluciones en operaciones ... Read more

Address:

Calle 43# 29-13 piso 7 Edificio Tempo II

Bucaramanga

Santander

Colombia

Phone:

(577) 645-3379

Fax:

(577) 632-0052

Email:

fmmb [at] fmmb [dot] org

Website:

www.fmmb.org

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Insurance

Looking for (Investment Types):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Apr 16 1986

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in urban areas	2
Clients living in rural areas	2
Adolescents and youth (below 18)	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Gender equality and women's empowerment	2
Growth of existing businesses	3
Employment generation	4
Development of start-up enterprises	5
Capacitación en Formación Empresarial a clientes.	6
Children's schooling	7
Housing	8
Poverty reduction	9
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Loans for agriculture
Compra de computador, Compra de motocicleta. Microseguros. Reformas y adecuaciones del local de la microempresa o del hogar del empresario.
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary life insurance
Seguro de Daños (catastofres), Seguro Exequial.
+ Other financial products and services offered
Corresponsales de Servicio (Corresponsal No Bancario para transacciones de recaudo y pagos).
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
Child and youth education
+ Health services offered
Brigadas de salud a traves de convenios con otras empresas.
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Banca Comunal
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Per capita household income