+ Mission specifics
+ Target markets (ranked by importance)
Other target market:
1
Clients living in urban areas
2
Clients living in rural areas
3
Women
4
+ Development goals (ranked by importance)
Increased access to financial services
1
Employment generation
2
Growth of existing businesses
3
Poverty reduction
4
Gender equality and women's empowerment
5
Housing
6
+ Poverty targets
Poor clients
1
Low income clients
1
+ Governance
Has trained members of its board on social performance management
Unknown
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
1
Loans for education
1
Housing loans
1
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
1
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
1
Business development services
1
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Other women's empowerment services offered:
1
Int ps nonfinsvcwomenempothertext c
Formación Empresarial (capacitación y asesoría)
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Participatory wealth ranking (PWR)
1
Food security index
Own proxy poverty index