FUNDACIÓN MUNDO MUJER

Data provided through Fundación Mundo Mujer

Gross Loan Portfolio USD, 2011: 346.2 million

Number of active borrowers 2011: 417,479

Average loan balance per borrower USD, 2011: 829.2

Deposits USD, 2011: 0.0

Assets USD, 2011: 351.7 million

Number of depositors 2011: 0

Mission:

In the Woman World Foundation we improve the quality of life of the industrious woman of scarce resources and its family, by means of the opportune and easy access to credit and other services. The activities develop nationally with personalized technology, seeking generation of employment and ... Read more

Address:

Carrera 11, No 5-56 Barrio Valencia

Popayan

Colombia

Phone:

(572) 839-9900

Fax:

(572) 839-9900 Int 212 - 217

Email:

fmmpop [at] fmm [dot] org [dot] co

Website:

www.fmm.org.co

Main Funding Sources:

Préstamos

Products and Services:

Préstamos

Products:

- Basic loans: the loan size is determined based on cash flow analysis and repayment capacity.
- Seasonal loans.
- Automatic loans for repeat customers.
- Collateral loans.
- Dwelling improvement loan
- Public Vehicle Reapration Loa

% Operations Comprised by MF:

91 - 100

Date established:

May 24 1989

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Growth of existing businesses	3
Employment generation	4
+ Poverty targets
Very poor clients	1
Poor clients	1
Low income clients	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
SME loans
Loans for agriculture	1
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance	1
+ Voluntary insurance products offered
Voluntary life insurance	1
+ Other financial products and services offered
Remittances services	1
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Banca comunal, microcrédito
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
crecimiento de cartera
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use