Fundación para el Desarrollo de Santander

Data provided through FUNDESAN

Gross Loan Portfolio USD, 2011: 2.6 million

Number of active borrowers 2011: 2,590

Average loan balance per borrower USD, 2011: 991.3

Deposits USD, 2011: 0.0

Assets USD, 2011: 3.1 million

Number of depositors 2011: 0

Mission:

MISION FUNDESAN Contribuir al desarrollo empresarial de los colombianos, generando oportunides de trabajo y mayores ingresos que garanticen el mejoramiento de su calidad de vida. VISION FUNDESAN Ser en el 2015 reconocidos por la comunidad como una organización comprometida con el desarrollo ... Read more

Background and Main Challenges:

La FUNDACIÓN PARA EL DESARROLLO DE SANTANDER, “FUNDESAN”, es una entidad sin ánimo de lucro, fundada el 10 de Junio de 1974, con personería jurídica según resolución No. 052 de junio de 1974 expedida por la Gobernación de Santander debidamente inscrita en la Cámara de Comercio de Bucaramanga, ... Read more

Address:

Calle 36 # 19-76 Piso 3 Edificio La Curia

Bucaramanga

Santander

Colombia

Phone:

(577) 652-0303

Fax:

(577) 652-0303

Website:

www.fundesan.org

Products and Services:

Préstamos

Capacitación y consultoría

Services Provided:

Servicios de desarrollo empresarial

Looking for (Investment Types):

Capital

Donaciones

Donaciones para crear capacidad

% Operations Comprised by MF:

91 - 100

Date established:

Oct 6 1974

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Other target market:	1
Clients living in urban areas	2
Women	3
Clients living in rural areas	4
Int msg targetmothertext c	Mujeres y Hombres que tengan actividades económicas
+ Development goals (ranked by importance)
Employment generation	1
Growth of existing businesses	2
Poverty reduction	3
Gender equality and women's empowerment	4
Increased access to financial services	5
Development of start-up enterprises	6
+ Poverty targets
No specific poverty target	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
SME loans
Loans for agriculture	1
Loans for education	1
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance	1
+ Voluntary insurance products offered
Other voluntary insurance offered:	1
Int ps othertextvol c	Polizas exequial
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Business development services	1
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women	1
Women's rights education/gender issues training	1
Counseling/legal services for female victims of violence	1
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Benefits (medical insurance, pension contribution)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
Comisión por colocación de créditos para análistas
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
+ Poverty measurement tools in use