Gramalaya Urban and Rural Development Initiatives and Network

Data provided through GUARDIAN

Gross Loan Portfolio USD, 2011: 1.3 million

Number of active borrowers 2011: 11,944

Average loan balance per borrower USD, 2011: 105.1

Deposits USD, 2011: 100,373.5

Assets USD, 2011: 1.5 million

Number of depositors 2011: 11,944

Address:

No.7/1, Star Avenue, Behind Taj Marriage Hall, Karur Bypass road.

Trichy

Tamil Nadu

620 002

India

Phone:

0431 2711027

Email:

paulsondavid06 [at] gmail [dot] com

Website:

www.guardianmfi.com

Main Funding Sources:

Loans

Products and Services:

Loans

Insurance

Services Provided:

Health

Looking for (Investment Types):

Loans in Local Currency

Loans in USD

Guarantees

Date established:

Nov 6 2007

Current Legal Status:

NGO

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Clients living in urban areas	1
Women	1
+ Development goals (ranked by importance)
Water and sanitation	1
+ Poverty targets
Poor clients	1
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit for household needs/consumption	1
Housing loans	1
+ Savings products offered
Compulsory savings accounts (cash collateral)
+ Compulsory insurance products required
Other compulsory insurance required:	1
Int ps offerinsuranceothertextcompulsory c	Against loan amount with LIC
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Other enterprise services offered:	1
Int ps nonfinsvcenterpriseothertext c	Technical support
+ Education services offered
Basic health/nutrition education	1
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	New toilets, new water connections for households, renovations, water purifier, rain watrer harvesting, bio gas plant
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.	Unknown
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Portfolio quality
+ Social responsibility to the environment
This institution trains/educates clients regarding environmental improvements
+ Poverty measurement tools in use
Per capita household expenditure	1
Per capita household income