Fundación Microfinanciera Hermandad de Honduras OPDF

Mission:

Somos una Fundacion Microfinanciera que brinda productos y servicios competitivos que satisfecen las necesidades de la poblacion rural, con personal comprometido y eficiente, contribuyendo asi al desarrollo socioeconomico de Honduras.

Background and Main Challenges:

To adjust within the regulatory frame, changes in platform of technology, local economy while capturing the fresh and accessible resources.

Ajustarse al marco regulatorio, cambios en la plataforma tecnológica, economía local, captación de recursos frescos y accesibles.

Address:

Barrio La Herradura

San Marcos

Ocotepeque

Honduras

Phone:

2663-4630

Fax:

(504) 663-4458

Email:

info [at] hermandaddehonduras [dot] org

Website:

www.hermandadopdf.org

Products and Services:

Loans

Voluntary Savings

Insurance

Looking for (Investment Types):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1977

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	1
Clients living in urban areas	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	1
Development of start-up enterprises	2
Growth of existing businesses	3
Employment generation	3
Gender equality and women's empowerment	4
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Housing loans
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use