Integrated Development Foundation

Gross Loan Portfolio USD, 2010: 8.3 million

Number of active borrowers 2010: 74,371

Average loan balance per borrower USD, 2010: 111.6

Deposits USD, 2010: 4.0 million

Assets USD, 2010: 10.8 million

Number of depositors 2010: 83,846

Mission:

Socio-economic empowerment of poor people from underdeveloped areas of Bangladesh.

Background and Main Challenges:

IDF was mainly established to work for the poor people of Chittagong Hill Tracts (South-eastern region of Bangladesh) where the people are very poor, 14 different tribes with different languages and cultures live, a civil war was going on, the communication system was very poor and people lack ... Read more

Address:

House #02, Road #2, Block #C, Mirpur-2

Dhaka

1216

Bangladesh

Phone:

880 2 900 5452 0171-538142

Fax:

880 2 801 6319

Email:

info [at] idfbd [dot] org

Main Funding Sources:

Grants

Loans

Savings

Products and Services:

Loans

Voluntary Savings

Insurance

Leasing

Training and Consulting

Products:

Loans, voluntary and compulsory savings, insurance, leasing, training and consulting.

Looking for (Investment Types):

Loans in Local Currency

Capacity Building Grants

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1993

FYE:

30-Jun

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
Rehabilitation, water-sanitation, livestock, fisheries
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
+ Health services offered
Basic medical services
+ Women's empowerment services offered
Leadership training for women
Counseling/legal services for female victims of violence
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Southtech Limited	Vendor

MFI Report