Microlending Organization Imkoniyat Hovar

Mission:

Increasing the economic opportunities of poor people by providing access to long-term microfinance services

Background and Main Challenges:

MFI Imkoniyat was fouded by Public Assosiation Sitorai Najot and providing microfinance services for poor microinterprenurs

Address:

Leningradskaya 9

Kurgan-Tube

Khatlon Region

735140

Tajikistan

Phone:

992-3222-22591

Email:

imkoniyat [at] mail [dot] ru

Main Funding Sources:

Grants

Shareholder Capital

Products and Services:

Loans

Looking for (Investment Types):

Donations

Capacity Building Grants

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1999

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Gender equality and women's empowerment	1
Poverty reduction	1
Growth of existing businesses	2
Employment generation	2
Increased access to financial services	2
Youth opportunities	3
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
SME loans
Loans for agriculture
займы на услуги,производство.
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	молодежный проект,который обслуживает моолодежь в возрасте от 18 до 25 лет,имеющие стпртовый бизнес.
+ Social responsibility to clients
+ Client protection principles in use
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Client retention/drop-out rate
Portfolio quality
количество активных клиентов,сумма активного портфеля
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
AMFOT	Network Affiliation

MFI Report