Mitra Usaha Kecil (MUK) | MFIs in Indonesia

Data provided through Mitra Usaha Kecil (MUK)

Mission:

To raise society’s awareness of environmental issues and to provide opportunities for people in chronic poverty to improve their lives

Address:

Jl. Raya Abianbase - 179 A - Mengwi

Badung

Bali

80351

Indonesia

Phone:

62361 7472342

Fax:

(036) 142-5875

Email:

iriantow [at] indo [dot] net [dot] id

Website:

www.dinaribali.org

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Voluntary Savings

Insurance

Looking for (Investment Types):

Loans in Local Currency

Donations

% Operations Comprised by MF:

81 - 90

Date established:

Jan 1 1992

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	1
+ Development goals (ranked by importance)
Housing	1
Increased access to financial services	1
Gender equality and women's empowerment	1
Children's schooling	2
Employment generation	2
Poverty reduction	3
Improvement of adult education	4
+ Poverty targets
Poor clients	1
Low income clients	1
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Loans for agriculture	1
Housing loans	1
Other credit products offered:	1
Int ps offerothercreditloanstext c	Green loan for biofuel
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Savings facilitation services
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development	1
Business development services	1
+ Education services offered
Financial literacy education	1
Occupational safety and health in the workplace education	1
+ Health services offered
+ Women's empowerment services offered
Leadership training for women	1
Women's rights education/gender issues training	1
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Individual loan, group lending, housing loan, green loan, education saving, future saving, feast day saving, voluntary saving
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution identifies enterprises with environmental risk
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)