Asociación de Mujeres en Desarrollo

Gross Loan Portfolio USD, 2010: 1.7 million

Number of active borrowers 2010: 5,640

Average loan balance per borrower USD, 2010: 301.7

Deposits USD, 2010: 0.0

Assets USD, 2010: 1.6 million

Number of depositors 2010: 0

Mission:

MUDE is similar to a development organization, lending credit services, technical assitance and capacity-building to the microeconomic sector and small businesses through successful work practices that allow them to reach self-sufficiency, resulting an improved quality of life for their clients.

Address:

Colonia Lomas del Sur Segunda calle B, No. 1-16 Zona 2. Villa Nueva

Ciudad Guatemala

Guatemala

Phone:

(502) 6630-0897/66300440

Fax:

(502) 6630-1995

Email:

mudeguatemala [at] hotmail [dot] com

Main Funding Sources:

Grants

Loans

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Looking for (Investment Types):

Loans in US$

Date established:

Jan 1 1994

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Poverty reduction	2
Growth of existing businesses	3
+ Poverty targets
Poor clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Red Katalysis	Network Affiliation
REDCAMIF	Network Affiliation
REDIMIF	Network Affiliation

MFI Report