+ Mission specifics
+ Target markets (ranked by importance)
Women
1
Clients living in rural areas
2
Other target market:
3
Int msg targetmothertext c
Free Labourers
+ Development goals (ranked by importance)
Poverty reduction
1
Increased access to financial services
2
Development of start-up enterprises
3
Employment generation
4
Gender equality and women's empowerment
5
Water and sanitation
6
Children's schooling
7
Health improvement
8
Housing
9
Growth of existing businesses
10
Improvement of adult education
11
Youth opportunities
12
+ Poverty targets
Very poor clients
1
Poor clients
1
Low income clients
1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
1
Microcredit for household needs/consumption
1
SME loans
Loans for agriculture
1
Loans for education
1
Housing loans
1
Other credit products offered:
1
Int ps offerothercreditloanstext c
Emergency Loan, Energy Loan
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Staff Salary
+ Compulsory insurance products required
Compulsory credit life insurance
1
Other compulsory insurance required:
1
Int ps offerinsuranceothertextcompulsory c
Livestock
+ Voluntary insurance products offered
+ Other financial products and services offered
Savings facilitation services
Remittances services
1
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
1
Business development services
1
+ Education services offered
Financial literacy education
1
Basic health/nutrition education
1
Child and youth education
1
Occupational safety and health in the workplace education
1
+ Health services offered
+ Women's empowerment services offered
Women's rights education/gender issues training
1
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Outreach to remote/rural communities
+ Social responsibility to the environment
+ Poverty measurement tools in use
Housing index
Food security index
Child Education, Land Ownership, Living Standard
MFI Report
