PRIDE Uganda

Data provided through PRIDE - UGA

Gross Loan Portfolio USD, 2011: 29.0 million

Number of active borrowers 2011: 70,412

Average loan balance per borrower USD, 2011: 411.7

Deposits USD, 2011: 17.6 million

Assets USD, 2011: —

Number of depositors 2011: 278,473

Mission:

To provide financial services to small, medium and upscale entrepreneurs through profitable operations that promote social and economic growth to our customers.

Background and Main Challenges:

Pml started in 1995 as a project of Pride Africa an independent consultancy firm based in Nairobi, Kenya. In 2004, it was incorporated as a limited liability company and on 30/06/2005 PML obtained Its current legal charter as an MDI (Microfinance Deposit taking Institution)

Address:

PO Box 7566

Kampala

Uganda

Phone:

+ (256) 414 346930/346

Fax:

+ (256) 414 346 147

Email:

pml [at] pridemicrofinance [dot] co [dot] ug

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Voluntary Savings

Funds Transfer Services

Products:

Group guarantee and individual loans

Looking for (Investment Types):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

Equity investments

Loans in US$

Date established:

Nov 1 1995

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Poverty reduction	3
Employment generation	4
+ Poverty targets
Low income clients	1
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
SME loans
Loans for agriculture	1
Loans for education	1
Housing loans	1
+ Savings products offered
Checking accounts
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
Compulsory credit life insurance	1
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Portfolio quality
+ Social responsibility to the environment
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
AfriCap	Funding
AMFIU	Network Affiliation
Craft Silicon	Vendor
Oikocredit	Funding
OPIC	Funding
WSBI	Network Affiliation

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