Financiamiento Progresemos S.A. de C.V. SOFOM ENR

Gross Loan Portfolio USD, 2011: 10.4 million

Number of active borrowers 2011: 21,498

Average loan balance per borrower USD, 2011: 484.7

Deposits USD, 2011: 139,582.0

Assets USD, 2011: 20.7 million

Number of depositors 2011: —

Mission:

Promover el acceso al microcredito para actividades productivas entre la población rural del país que carece de oportunidades reales. Ofreciendo una solución de mercado a un problema de desarrollo social.

Background and Main Challenges:

Desarrollar una empresa microfinanciera para el segmento rural que ofrezca productos y servicios oportunos y de alto valor agregado. se buscara propiciar una cultura de uso productivo del crédito, tanto solidario como individual, así como institucionalizar los hábitos de ahorro, sin perder de ... Read more

Address:

Miguel Laurent 15 Bis Desp. 103; Col. Del Valle, Benito Juárez

México D.F.

3100

Mexico

Phone:

5575-20-09

Fax:

5575-36-05

Main Funding Sources:

Loans

Products and Services:

Loans

Looking for (Investment Types):

Loans in Local Currency

Loans in US$

Date established:

Sep 11 2006

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Growth of existing businesses	3
Youth opportunities	4
Gender equality and women's empowerment	5
+ Poverty targets
Very poor clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Loans for agriculture
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Business development services
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use