Sarhad Rural Support Programme

Gross Loan Portfolio USD, 2010: 171,122.8

Number of active borrowers 2010: 1,940

Average loan balance per borrower USD, 2010: 88.2

Deposits USD, 2010: —

Assets USD, 2010: —

Number of depositors 2010: —

Mission:

Poverty Reduction

Background and Main Challenges:

Challenges for SRSP microfinance program includes: 1) Spinning off financial services from social development 2) Human Resources Development 3) CLient selection

Address:

129, Street 8, Defence Officers' Colony

Peshawar

NWFP

Pakistan

Phone:

92 91 9211763

Fax:

(929) 127-6734

Email:

srsc [at] brain [dot] net [dot] pk

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Services Provided:

Business Development Services

Health

Education

Other

Looking for (Investment Types):

Donations

Guarantees

Capacity Building Grants

Equity investments

% Operations Comprised by MF:

11 - 20

Date established:

Jan 1 1991

FYE:

30-Jun

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Poverty reduction	1
Gender equality and women's empowerment	2
Increased access to financial services	3
Growth of existing businesses	4
Employment generation	5
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Savings facilitation services
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
Basic health/nutrition education
Child and youth education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Employment Gerneation Loan which aims at destitudes by linking them up with an established entreprenuer for 10 months learning-by-doing course before she gets eligible to loan.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Outreach to remote/rural communities
Outreach to women
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
PMN	Network Affiliation

MFI Report