TBC Kredit NBCO

Data provided through TBC Kredit

Mission:

To enable small and medium sized enterprises to improve their competitiveness and build stronger business practices and allow middle-income individuals to improve their living standards by providing them an access to necessary finance, while ensuring the highest customer satisfaction and ... Read more

Background and Main Challenges:

TBC Credit is a non-banking credit organization dedicated to development of small and medium size businesses in a non-oil sector and the advancement of banking practices for lower and middle income individuals. We are functioning succefully in Azerbaijan since 1999. TBC Credit is owned by ... Read more

Address:

65/15, 28 May str.

Baku

AZ1010

Azerbaijan

Phone:

+994 12 598 07 91

Fax:

+994 12 598 07 94

Website:

www.tbckredit.az

Products and Services:

Loans

Looking for (Investment Types):

Equity

Loans in Local Currency

Loans in USD

Capacity-Building Grants

Donations

Loans in EUR

% Operations Comprised by MF:

91 - 100

Date established:

Dec 7 1999

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas	1
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Housing	3
Improvement of adult education	4
Youth opportunities	5
+ Poverty targets
No specific poverty target	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
SME loans
Loans for education	1
Housing loans	1
+ Savings products offered
+ Compulsory insurance products required
Other compulsory insurance required:	1
Int ps offerinsuranceothertextcompulsory c	Insurance of the collateral for the term of the loan.
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use