Turkey Grameen Microcredit Project

Mission:

Serving poor people across the country by providing micro loans.

Background and Main Challenges:

TGMP started in 2003 as an Pilot Project with the support of Turkish Foundation for Waste Reduction and Grameen Trust.

Address:

29/5 Kaptanpaşa Sok, Gaziosmanpasa

Ankara

Turkey

Phone:

0 312 436 90 90

Fax:

0 312 436 90 24

Email:

tgmp [dot] genelmudur [at] gmail [dot] com

Website:

www.tgmp.net

Products and Services:

Loans

Products:

Basic Loan, Flexible Loan, Short Term Animal Loan, Micro-Enterprises Loan, Micro-Vegitunnel Loan, Struggling Member's Loan

% Operations Comprised by MF:

91 - 100

Date established:

Jun 11 2003

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	2
Adolescents and youth (below 18)	3
Poorest of the poor women	5
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	1
Empowerment of poor women	2
Gender equality and women's empowerment	2
Growth of existing businesses	3
Development of start-up enterprises	4
Children's schooling	4
Employment generation	5
Health improvement	5
Improvement of adult education	5
Youth opportunities	6
Housing	7
Water and sanitation	8
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Struggling members loan for the beggars
+ Savings products offered
Voluntary savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Microleasing
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
As a social program we provide a 7 day training to candidate members. During this time and later during the all-center meetings we provide training programs to members.
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
+ Poverty measurement tools in use
TGMP is uses 10 Poverty Reduction Indicators. We are currently implementing the PPI.

Partnerships

Current
Name	Relationship
Grameen Trust	Partner

MFI Report