Thardeep Rural Development Programme

Gross Loan Portfolio USD, 2010: 4.5 million

Number of active borrowers 2010: 41,569

Average loan balance per borrower USD, 2010: 109.4

Deposits USD, 2010: —

Assets USD, 2010: —

Number of depositors 2010: —

Mission:

Enlarging the choices of the poor with equality and justice

Background and Main Challenges:

Challenges include: 1) Natural disasters like drought and earthquake 2) Illiteracy 3) Lack of banking facilities and 4) MIS

Address:

Near Dargah Hussain Shah Siran

Mithi, Tharparkar

Sindh

Pakistan

Phone:

92 2342 61462

Fax:

92 2342 61379

Email:

naru [at] thardeep [dot] org

Website:

www.thardeep.org

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Voluntary Savings

Services Provided:

Business Development Services

Health

Education

Looking for (Investment Types):

Loans in Local Currency

Donations

Capacity Building Grants

Equity investments

% Operations Comprised by MF:

41 - 50

Date established:

Jan 1 1997

FYE:

30-Jun

Current Legal Status:

NGO

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Poverty reduction	1
Growth of existing businesses	2
Development of start-up enterprises	3
Increased access to financial services	4
Employment generation	5
Gender equality and women's empowerment	6
Children's schooling	7
Housing	8
Health improvement	9
Water and sanitation	10
Improvement of adult education	11
Youth opportunities	12
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Loans for agriculture

+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary health insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
PMN	Network Affiliation

MFI Report